I have provided you a number of question which should satisfy the Q&A requirement:
First and foremost:
Looking through the first page here I see a significant number of "statements", not questions.
So my first question is why these remain unhidden but mine is?
Even if I have the wrong impression, I'm left no choice but to perceive it being hidden do to it being critical after several users chimed in stating that 3.5.2 has broken their systems as well, and should be pulled from availability. (Mine included. I am investigating this with a plugin developer who's licenses were broken after installing the update.)
Re: Forum: This is the first time I was even aware there was a forum.
Why? Because I just discovered that the link to forums does not appear along the bottom until you're click Q&A. Considering you can't see it until you're already on Q&A the link to forums is essentially hidden. (I literally assumed Q&A was Presonu's replacement for a traditional forum.)
So even if I have the wrong understanding, that is the perception created when no notification is given that a post will be removed due to it not asking a question; and your forum link is hiding at the bottom of a 'page-within-a-page'.
If you guys are firm about rules like this then why make the forum link hard to find? (I had to scroll around for a few minutes before realizing it doesn't appear until you're taken to the Q&A page.)
It only encourages users like me to vent after an update breaks the DAW...
As far as blowing off a little steam, considering this took a few plugin licenses with it, I don't see how I couldn't.
Bugs that take other things with it do in fact exist, and most other developers don't take it lightly. Native Instruments had the common sense to pull updates this past year that broke some systems; Vienna Ensemble removed an update this summer within a day after it was discovered the update broke mac users' entire wifi capability - literally the machine's wifi was completely taken out until a new update was issued. Within a few days it was fixed, and they were forthright and open to criticism in dealing with it. You guys should take a page out of their book... As frankly I'm already looking into Cubase after this level of negligence. And what looks like a lack of interest in exploring comments made in the hidden thread.
This is my job man. Then feeling like you've been shut down regardless of how real your experience is? Not a chance. The very least you can do is inform the user their answer will be removed instead of creating the perception that you're keeping the issue from public view.
How does Presonus benefit from this? Really?
It's unfortunate how you guys chose to handle a situation that puts me in a position where:
A: I can't use the DAW as a number of feature are now broken. (option-click menus, key commands, removing or moving plugins to different slots. I'm sure there's more, I stopped using S One after all that.)
B: Reinstall and reauthorize plugins.
C: Check with the developer that the issue isn't related to them.
D: Let them know there's nothing nefarious going on by me re-authorizing them...
And why leave an update available when several other users replied to the hidden thread stating they experienced the same or very similar issues?
Isn't that when as a developer it's your duty to investigate the issue? Putting the burden of proof on the user is the software version of innocent before guilty. That's negligence, and I can't afford to rely on software who's developer doesn't take claims like this seriously.
All it does is create the the impression that Presonus has no interest in validating the issue, and defeating any further interest in me continuing to use Studio One.
