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Why isn't the product key working for an already purchased Studio One3 software?

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asked Dec 21, 2017 in Studio One 3 by brandonswayye (120 points)
I bought the Studio One 3 software about a year ago on my Macbook; that computer crashed, so I got an Acer. I successfully downloaded the software again, but the product key does not work, so it won't activate. A dialogue box shows up and says: "Use the old product key..." or something along those lines. I only have the product key that the software came with, but it won't work.

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