Questions & Answers

I'm trying to register my first new Product but it says that it's already registred.

0 votes
asked Jun 23, 2021 in MyPreSonus Questions by suzannemasson (160 points)
Hello, I just registered on the site and I wanted to register my very first product, but when I try to register it, I have a message that says this product is already registered?! I just got it, and it’s a new product, so to me it’s incomprehensible that I’m being told it’s already registered.

Can you help me ?

Thank you in advance.


1 Answer

+2 votes
answered Jun 23, 2021 by wesleypeterson (20,890 points)
selected Jun 29, 2021 by mackjohnson1
Best answer
It occassionally happens, I'm not sure why. To get that cleared up goto my.presonus click on 'Support" up top and 'create a ticket' on the right. Explain what happened and someone from Presonus will help you get that cleared up.