Questions & Answers

Presence programs resetted after searching for missing files

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asked May 23 in Studio One 3 by michaelkrber (150 points)
I had to install Studio One Artist 3 on a new machine. So I copied all my files from "My Documents" to the new machine. Hint: New user name. I opened an existing song and got the message, that there were files missing. So I searched for the files and accepted the new location. After this Presence knows the same instruments, but in existing songs all programs are resetted to "Stereo Grand". I expected that Presence remembers the programs. Did I make something wrong? Is there another solution for restoring my old songs without loosing former programs?

1 Answer

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answered May 23 by AlexTinsley (696,570 points)
 
Best answer
If you had to reinstall Studio One program, you should let Studio One download and install all of your included content and purchased items to avoid this issue.

Review tutorials #5-#8 where applicable to learn how to reinstall your content and add-ons.

https://support.presonus.com/hc/en-us/sections/201961663-Getting-Started
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