Questions & Answers

Restoring firmware, I'm stuck on step 10. It just says Loading Please Wait. What's the problem?

0 votes
440 views
asked Dec 5, 2015 in Ai Mixers by dougbassett (120 points)
I am trying to update my firmware to the latest for my Studiolive 16.4.2 AI.  I get to step 10 in the instructions which is Restoring firmware problems.    Turning on the power with the card removed and the USB stick installed with the downloaded upgrade.  It just sits there and says "Loading Please Wait" for hours and hours.  It never gets to Restoring Firmware.  Any advice?   Doug B

 

My current firmware version is:  4834 which was installed when the board was shipped to me this spring.

1 Answer

0 votes
answered Dec 5, 2015 by AlexTinsley (737,550 points)
The thumb drive you are using is either incompatible or is formatted incorrectly.

Thumb drive must be 32gb or smaller
Format must be FAT32, FAT16 or FAT.

We have seen the best success using Sandisk Cruzer series drives, these are available everywhere even at Walgreens.
...