Questions & Answers

Forum needs to allow flagging a spammer without limiting the number of flags

0 votes
78 views
asked Sep 8, 2018 in Customer Account Portal by steviemasters (2,940 points)
edited Sep 8, 2018 by steviemasters
So I got a notice that someone replied to my question, I look and its just nonsense and completely unrelated but contains a link to a word document and most definitely is malicious.  So I flag it, then decided to look up the person who answered, they joined today and have left about 12 or more of the same ambiguous types of spam on the forums.

So, I just started flagging them, no doubt the link they are leaving is malicious however the forum stopped me from flagging after about 5 flags and pops a message telling me to come back in an hour to flag more.  I'm not about to waste my time in an hour if it is not a priority to Presonus to allow its users to report actual spam.

There should not be a limit to how many posts a user can flag on this forum when there is a clear need to report spam and malicious links.  Unless Presonus doesn't mind leaving their users at risk of these types of posts and being an unwilling 3rd party to the distribution of malware they should remove the limit to flag and let their legitimate users to effectively report spam.

1 Answer

0 votes
answered Sep 10, 2018 by AlexTinsley (772,970 points)
selected Sep 26, 2018 by AlexTinsley
 
Best answer
Stevie,

Thanks for bringing this request to our attention it is a setting we will look into. Last week had some unpleasant visitors to the site that spammed us and we've since blocked them and removed all their posts. We can assure you that the flag limit is not there to block your contributions, it's not a knock on your wanting to contribute. We thank you for your contributions and look forward to your further participation on the system.

Thanks,

Alex
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