Questions & Answers

I can not arm an audio track to record using mac 10.10 with no virus program

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asked Sep 26, 2018 in Studio One 3 by billyjoewiseman (160 points)

i have seen other people with the same question on arming the record button on the my studio one version 3. Everything is setup correctly. I'm trying  to record several sessions now and nothing is working and to say the least , I'm not happy. Please get back to me asap.


1 Answer

0 votes
answered Oct 5, 2018 by TechSupport77 (195,400 points)
Best answer

The two most common reasons that this can happen are the location of your User Data folder or the driver for your audio interface.  By default, Studio One saves to Documents>Studio One>Songs.  If you are backing that folder up using iCloud Drive, that could be the issue in that the folder is not accessible.  Here is a link that explains how to reverse this.

If you are writing to an external drive, make sure that it is not set to "Read Only."  Make sure that you have permissions to write to the drive.

As for the driver for the audio interface, try using "built-in audio" just to test with and see if the issue persists.  

In looking at your account, it appears that you have an active ticket open with us.  Please continue to troubleshoot there.