Questions & Answers

sampleone xt and presence xt aren't showing up in my instruments?

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asked Sep 24, 2018 in Studio One 4 by sylentmachiavelli (150 points)
Windows 7

Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz 2.34GHZ

4. GB

64 bit

1 Answer

0 votes
answered Oct 3, 2018 by Jamesrhone1 (199,730 points)
 
Best answer
Please delete your Studio One settings and reinstall Studio One:

1.  Quit Studio One

2.  Click the Windows logo in the bottom left corner and type %appdata% [Enter] to open the Roaming folder.

3.  Open PreSonus/Studio One 4

4.  Copy the contents of the folder to a folder on your desktop for use as a backup.

5.  Delete all files and folders except for the user.license file

6.  Go to Control Panel > Programs and Uninstall Studio One

7.  Log in to My.Presonus.com and download a fresh copy of Studio One and install.

*If you are missing any Sound Sets after doing this, simply go to Documents>Studio One>Sound Sets and double-click one of the files.  

If the issue remains, please create a ticket to technical support.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new
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