Question

Computer- Dell dual core 3GHz, 8GB RAM. OS is Win 7, latest versions of Universal Control and Studio One available from website.

System has been running fine and all features and controls worked well.

Problems: Main volume slider worked fine until I upgraded  to Universal Control v1.7.2. Now main slider does nothing. Also PAN controls don't work any more.  

Main volume can be controlled using Universal Control on PC. Pan controls don't work from either the 16.4.2 or Universal Control. I have uninstalled and reinstalled  everything including a clean install of Win 7.  Tech support wants $300 to repair the 16.4.2. They say it's a hardware problem.

Questions: How would upgrading the Universal Control software cause the Main fader and Pan controls to fail?  Everything worked fine before the upgrade.

 

Answer 1

If you are experiencing a problem after updating ANY Presonus console, suspect the driver first...It could be a partial or corrupted driver. I would suggest re-installing the driver first before any other efforts, HOWEVER, you seem to be coming here asking for something that you have been told is likely a HARDWARE failure...??? If Tech support told you you need your console repaired then you can bet that THAT is the best solution!

Best regards