Qmix UC connects but faders are not there

asked Apr 6, 2019 in StudioLive Series III by jeremyhensel (210 points)

We are using qmix UC for in ear monitor mixes with a studio live III. I have 6 members using different types of devices (Iphone and samsung phones) to control the aux mixes. We set them up and had a great practice and everybody had control as they should. We came back a couple days later and half the phones connected fine and work great. The other half connect, you can select the board, but the mixer screen/faders all grey and you can control your mix. Any ideas? Could it by the router?

8 Answers

answered Apr 11, 2019 by jonnydoyle (403,620 points)

Best answer

If you find your having this issue its because you device has auto updated to QMIX v3 and your mixer has not been updated to firmware v2.0

Please update your mixer and turn off auto updates to avoid this happening in the future.

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