Questions & Answers

PRESONUS NOT RECOGNIZED ON MY MACBOOK LOOKING TO MAKE IT RECOGNIZABLE!!!

0 votes
556 views
asked Dec 31, 2015 in AudioBox USB by bobbykeech (140 points)
edited Dec 31, 2015 by bobbykeech
DESPERATE PERSON HERE NEEDING HELP

Presonus audiobox usb plunged into yamaha speakers and usb into computer. not recognized in system preferences audio preferences output or input
commented Jan 2, 2016 by gadget69 (30,330 points)
I did try and use the audio midi setup but could try again.

I am running el capitan is that means anything.
related to an answer for: PRESONUS NOT RECOGNIZED ON MY MACBOOK LOOKING TO MAKE IT RECOGNIZABLE!!!

1 Answer

0 votes
answered Jan 1, 2016 by gadget69 (30,330 points)
Have you tried the audio midi setup?  The Audiobox USB is a core compliant device. Check the Knowledge base:

http://support.presonus.com/forums

For tips and tricks and any troubleshooting you can do on your own.

Hope that helps. But if not, submit a tech service ticket to get it sorted.
commented Jan 2, 2016 by gadget69 (30,330 points)
Hi, I moved your second question here since it's essentially the same as the other, please, lets try and keep it here.

So, since the Mac is a core compliant device it doesn't need a downloaded driver to function, something else is happening here. At the moment lets focus on first troubleshooting techniques...If you have another USB cable (a verified one), try that first. Then if that doesn't work, try another USB port. The one other thing that you can do is try a powered USB hub.

The next step (and one you should have done already), is start a tech service ticket.
...