Questions & Answers

How do un-register or remove a hardware device from my user account?

+1 vote
750 views
asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (773,270 points)
I sold my gear to a friend and now I need to un-register or remove it from my account, how do I do that?

1 Answer

0 votes
answered Apr 27, 2015 by AlexTinsley (773,270 points)
 
Best answer

If you have sold, gifted or are returning a device to a retailer and need to remove the registration of that hardware from your user account, please do the following:

• Log into your account at https://my.presonus.com/
• Click on the link for the registered device in your list of Hardware Registration.

• Once you open the registration section for that device, you will see a button to "Deregister Product", this will remove the registration from your account.

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