Questions & Answers

What happened to all of my preset mixes in the Universal Control?

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asked Apr 27, 2019 in UC Surface / Qmix by caseyady (150 points)
When the new software updates occurred for my universal control on my iPad, all of my preset mixes disappeared.  Is there a way to recover those or are they gone forever?

1 Answer

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answered May 2, 2019 by benpierce (98,890 points)
Best answer
Did you also update the firmware on your mixer? The new UC Surface 3.0 app is not compatible with the old scene structure from 1.10 firmware. You need to update the firmware to 2.0. Be aware that this will convert your old scenes to the new Project/Scene workflow. PreSonus has some videos posted on YouTube explaining how this works.