Questions & Answers

Ableton says it can't open the audiobox driver

0 votes
2,141 views
asked Jan 4, 2016 in AudioBox USB by austin.pw29@gmail.com (150 points)
I am using ableton 9, audiobox usb, windows 10, toshiba satellite (laptop), AudioBox USB v1.3 - PC (driver)

I got a new laptop and the driver installation was successful. However, when I open ableton and try to set my audio device to the AudioBox I get a message that says that the device cannot be opened.

1 Answer

+2 votes
answered Jan 4, 2016 by AlexTinsley (735,980 points)
 
Best answer
Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
...