Question

Studio one isnt well with my 1824c, it will run for a minute or two then ask to initialize again. Im using windows 10, everything is updated to latest versions. Its becoming impossible to deal with, i dont understand why there would be any issues.

Answer 1

For this type of issue. please create a ticket to technical support. 

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new 

When you do this, please send your computer's System Info file.

You will need to have your AudioBox attached to the computer and powered on when you do this.

To access your PC’s System Information on Windows 7 
1. Click Start > All Programs > Accessories > System Tools > System Information 
2. IMPORTANT: Click File then "Save as" (or "Save..."), save this file as a .nfo file format and rename the file your name and attach it to this email.

To access your PC’s System Information on Windows 8 and Windows 10: 
1. Go to the Desktop. 
2. Press [WinLogoKey] + R to bring up 'Run'. 
3. Type 'msinfo32' without quotes. 
4. Press the [Enter] key. 
5. IMPORTANT: Click File then "Save...", save this file as a .nfo file format and rename the file your name and attach it to this email.

If you are on Mac OS, 

To access your MAC's System Profile:

• Apple Menu --> About this Mac... --> System Report --> File --> Save

• Save it as "your_name.spx"

• Attach the .spx file to the ticket