Questions & Answers

trouble down loading stems

–1 vote
484 views
asked Jan 21, 2016 in Studio One 2 by randallfisher (180 points)
i seam to be having a glitch, i have a mac book pro, version 11.1 and use studio one v2 .6 any way i subscribe to dueling mixes and each month they have a song to mix and you can down load the stems. a few months ago only some of the stems in wave form would load. then i had a good month i thought i had it all figured out. then this month only 3 of the 20 stems load. they are good waves if i double click they load individually on iTunes and play them fine but studio one won't allow them. i go to song, then import file. choose the file only a few tracks are dark black the rest are grey and wont load and make tracks. help i love mixing I'm sure the stems are good hundreds of people load them every month. i thought maybe i should  dump and  reload studio one any thoughts any help would be greatly appreciated thanks so much

1 Answer

0 votes
answered Jan 21, 2016 by AlexTinsley (925,250 points)
selected Feb 3, 2016 by AlexTinsley
 
Best answer
The most common issue we see with complaints of large files recently downloaded from another source (usually sound sets) is because the data connection used to download the file is not a broadband connection, using any wireless technologies like AT&T U-Verse, or your phone as a hot spot can corrupt the download as it will lose data during the transmission process. Even using a slow wireless router at a coffee shop where the bandwidth is limited can cause this.

You need to be on a hardwired connection into your router / cable modem for these downloads. You want to be attached to a Cable Modem, FiOS, Google Fiber, DSL, anything with a hard line attached to the computer.

I imagine these stem downloads are massive as a single file. Try downloading them 1 at a time. You may want consider using a download manager like "Internet Download Manager" or something like it that creates multiple connections to bring your file down more efficiently and all in one piece.

I've asked the contact for Dueling Mixes to offer additional answers here.
commented Feb 3, 2016 by AlexTinsley (925,250 points)
Joe Gilder from Dueling Mixes got back to us and informed us: that they’re just standard 44.1/24-bit WAV files. Usually when this happens we tell our customers to re-download the files. That usually works.
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