Questions & Answers

Cant contact support cant register hardware

0 votes
asked Nov 17, 2019 in MyPreSonus Questions by natashacorrigan (190 points)
A while ago now i was bought as a early birthday present the audiobox itwo studio .
Ever since being given it i have not been able to add the hardware to download studio one. The main reason i wanted this kit was for studio one.
I have tried to log support tickets multiple times and they wont post.
I desperatley need a email address to contact does anyone have one or know what i can do?
I am in the UK so cant call the number on the website.
Please help! If someone could log a support ticket for me that would be great or tell them to come to this post.

1 Answer

0 votes
answered Mar 12 by AlexTinsley (906,480 points)
Best answer
This may be because your browser or internet may be compromised, we've seen instances where customers systems that have had their browsers hijacked by malcious software will prevent accessing downloads, logging support requests, etc.

In this case best thing to try first is to download the MyPreSonus app on your phone or mobile device available on the Apple App Store and Google Play store. From there you can register products, access support and this Answers system.

On your computer you can also try to open Private Browsing mode in your browser and/or try a different browser, or better yet a complete different computer.