Questions & Answers

How to contact PreSonus Technical Support?

+2 votes
asked Apr 27, 2015 in MyPreSonus Questions by AlexTinsley (924,630 points)
How do I go about contacting Technical Support?

1 Answer

–1 vote
answered Apr 27, 2015 by AlexTinsley (924,630 points)
Best answer
Presonus Audio prides itself on providing support for our hardware and software by support agents that are not just skilled and knowledgeable support agents, but musicians and guys just like you. Providing support is something that we take seriously and strive to improve daily by making changes and improvements to our methods as new products, tools, and technologies become available to us.

Current Support comes in several ways such as:

1)Support Emails aka Contacting Technical Support via email:

Which can be submitted by either creating a support ticket within your account or going to:

*Note that you must be a registered user and your product must be registered to submit an online technical support request.

Click here to submit a support request

Need to register?

Please go to:

2)Knowledge Base:

A collection of articles and most popular or Frequently Asked Questions as well as video tutorials and links to training materials.

3)Community Based User Forums:

A place to connect and reach out to other similarly minded people who ask questions, share personal knowledge and help one another out with issues, gain knowledge and share ideas.

*please note that this is a community based forum rather than a place to get swift support for your issue via a support technician and should you have an immediate issue or support question please consider placing a support ticket in and or giving us a call.

4)Telephone Technical Support:

Note that your product must be registered to receive telephone technical support.

PreSonus telephone technical support is available to customers in the USA on Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time (CST).+1-225-216-7887

Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions.

Customers outside of the USA should contact their national or regional distributor for telephone technical support. A list of international distributors is provided here.

Please check this list to see if your product is eligible for phone support listed on this page:

**Please note:

PreSonus Audio Electronics is now providing tech support for Studio One usage questions by email only. This will provide an improved customer experience because the tech-support team can provide the following information via email:

-Commentary and suggestions from the tech-support agent, including links to knowledge base articles

-Online examples and, when needed, screen casts created by the techs for difficult issues

-Access to the online support community; posts to the forums usually receive a very fast response from its many devoted users

-Self-paced learning tools like videos

-Personalized help from Obedia or HST

-To complete an online email support ticket, please go to

*Note that Studio One installation tech support will continue to be provided both via email and phone.