Question

hello, i have a presonus acount, when i came to my inuversal control to start session, put mi e-mail and my password and then show me a message "please log in to my.presonus.com and accept the most recent TErms of Use". goes to mypresonus and i cant find what ask me. Can you send me where can i go to solve the problem?. Thanks.

Answer 1

Please take a look at the following article from our knowledge base.  You may need to disable "Controlled Folder Access" if you are running Windows 10.  This is in the article.

https://support.presonus.com/hc/en-us/articles/360004609172-Why-am-I-receiving-an-error-message-when-activating-Studio-One-that-asks-me-to-log-into-my-presonus-com-and-agree-to-the-most-recent-terms-of-use-