Questions & Answers

AR 16 USB suddenly stopped working with ASIO in Windows 10 64bit

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asked Jul 26 in AR Hybrid USB Mixers by matthiasknig2 (150 points)

Hi,

I have been running my trusty AR16 USB for a while in Windows 10 and it's been working fine so far. Suddenly however it stopped working whenever I try to use the ASIO driver. My DAW is Adobe Audition 3.0, and I did install the newest version of Universal Control, in the following way: Turn off the mixer, uninstall the device from Windows including driver, uninstall UC, reboot the PC, install UC, reboot and then turn on the mixer.

But now whenever the mixer is turned on, Audition won't even start anymore, it just gets stuck in the loading screen. If I turn off the mixer, it works.

I have seen the following thread, and it didn't solve my issue: https://answers.presonus.com/24647/studiolive-ar16-usb-no-longer-working-with-windows-10

If anybody has a smart idea, I would appreciate it A LOT.

Cheers, Matthias

1 Answer

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answered Jul 30 by jonnydoyle (360,480 points)
 
Best answer

"Audition won't even start anymore, it just gets stuck in the loading screen", sounds like a software issue. Log a support ticket. 

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