As of late Microsoft Windows updates (1909 Released in Nov 2019 and 1903 Release in May 2019) that has been creating havoc with device drivers. Not sure which version you have? (hold down windows key and hit the R button to bring up the Run Command window, type in WINVER and hit enter) There it will show you the build number on the second line. See Windows 10 release history here.
To resolve this issue here are some simple steps:
- Turn off the mixer.
- Using the Windows Control Panel, uninstall Universal Control.
- Reboot your system
- Install the latest version of Universal Control available from the download page for your product
- After the install is complete, reboot a 2nd time, when you get back to your desktop, running Universal Control will show you your device.
Unfortunately when Microsoft does this major rollout updates in the future, you may have to do the same thing. Should you turn on your system one day and the same scenario has occurred, refer back to this article to get a refresher on how to quickly resolve this issue.
This does not apply to just our products, you may have to do this for other devices on or attached to your system that have custom device drivers for them.