Questions & Answers

StudioLive AR16 USB : no longer working with Windows 10

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asked Jan 20, 2018 in AR Hybrid USB Mixers by fractalbase (140 points)
Hi, I have a StudioLive AR16 USB.  My mixer has been working while since purchase.

Yesterday, I modified the hardware with my desktop.  Afterwards, the usb cables were attached to different usb ports.

Now windows shows (in device manager) a StudioLive entry, but a 2nd entry that indicates an issue with the driver.

Attempting to update the drivers in anyway doesn't work.

Any troubleshooting advice?

thanks,

Chris

windows 10 pro 64-bit

presonus studio live ar16 usb

2 Answers

0 votes
answered Oct 30, 2018 by ebrabaek (140 points)
I am in the same boat. After windows got new updates pushed, I can no longer connect the AR16 to any computer. Downstairs I have the SL32 Series three, working great, but the AR will not connect to this either.
0 votes
answered Dec 27, 2018 by alanmclean (140 points)
Hi there.I have just bought the STUDIOLIVE AR8 USB mixer today and I spent a long time trying to get Windows 10 to recognise it.I should also say that my Windows  10 professional machine was bought the day before Christmas eve so both products are brand new.

My PC has a number of connections including USB 2.0/USB3.0/USB3C/Thunderbolt and I plugged the AR8 into each of them and it still would not initialise despite the fact that I also have an older Presonus Interface VSL1818 AudioBox which works perfectly and shows up immediately on the latest version of Universal Control for Windows 10.

The good news for me anyway is that I got the AR8 finally to work by connecting it to an old USB 2.0 powered hub which is connected to one of the USB 2.0 ports on my new PC.I hope this is of some use to you guys.

II have no idea whyit works this way and not directly from any USB port on my new PC.
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