Questions & Answers

My grace period upgrade, one-year subscription to Sphere has dissapeared

0 votes
asked Aug 19, 2020 in Studio One+ by allencaldwell (150 points)
I qualified for the grace period free upgrade to Presonus Sphere, which was stated to last for one year. This week my account is no longer subscribed to Sphere and I have no idea why. I can no longer open Studio One 5 because it's not activated, and when I go to Sphere, I'm asked to purchase a subscription, even though I was only a few weeks into the year-long free subscription

1 Answer

0 votes
answered Aug 21, 2020 by johnblais2 (2,140 points)
selected Aug 25, 2020 by AlexTinsley
Best answer
Hi Allen,

I am sorry you are having issues with your subscription. I found your support ticket and will follow up to make sure it is taken care of!

Thank you for your patience and we should be able to get you up and running shortly.

Kind regards,