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Hardware not found or in use. Pro Tools error message

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asked Sep 10 in Studio Series USB Interfaces by javierucls (170 points)
A couple of weeks ago this error message started to appear every time when Pro Tools launched.

Interface: Studio 1824 (discontinued)

OS: Windows 7 Home Premium; I upgraded to Windows 10 afterwards. Nothing changed.

Universal Control v3.2.1.57677 -> updated to Universal Control v3.3.0.59348; Nothing changed

Purchase date of the product was July 2018.

What can I do? Pro Tools works perfectly fine with my other interface the Mbox Mini. Computer recognises the inputs and outputs from the Presounes, but doesn't playback system sounds...

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