Questions & Answers

How to connect RM 32 AI to Macbook pro 2020

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asked Sep 12, 2020 in Ai Mixers by jenuelaldea (170 points)
I am using RM32 AI . with Macbook pro 2020 OS 10.15.6 . The Uc surface and Capture Didnt read the RM , I am using Firewire 800-Thunderbolt 2-Thunderbolt 3 ( USB C) . But the in the >System report>Hardware>Firewire. The Laptop Read it . I dont know what to do abou this case .

1 Answer

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answered Sep 15, 2020 by jonnydoyle (378,010 points)
 
Best answer

Apple have made changes in how our drivers are installed. Please see the following for installation Issues with FireStudio Series on High Sierra Mac OSX 10.13 and on higher

Answers Article: http://answers.presonus.com/27478/installed-universal-control-system-firewire-devices-showing?show=27480#a27480

Link: https://support.presonus.com/hc/en-us/articles/115005456483-Installation-Issues-with-FireStudio-Series-on-High-Sierra-Mac-OSX-10-13

Please note that the warning on the first screen shot may not show unless you uninstall and reinstall Universal Control.

When you download Universal Control please run the uninstaller and then restart your computer and then run the installer. Then you need to go to “Settings” —> “Securities & Privacy”

Now, before you click the Allow button, ensure that you "unlock" the page so that you can change these settings.

You will only have 30mins from the time you install Universal Control to give the exception required to install.  

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