Questions & Answers

Connecting to my MacBook pro

0 votes
528 views
asked Sep 19, 2020 in Classic Mixers by (190 points)
I have the PreSonus studio live 24.4.2 mixer. I now have the correct firewire and I have downloaded Capture from your website. But I can not get the software on my Mac to connect. Help please sincerely Cory

2 Answers

0 votes
answered Sep 22, 2020 by jonnydoyle (403,640 points)
 
Best answer

Apple have made changes in how our drivers are installed. Please see the following for installation Issues with FireStudio Series on High Sierra Mac OSX 10.13 and higher. 

Answers Article: http://answers.presonus.com/27478/installed-universal-control-system-firewire-devices-showing?show=27480#a27480

Link: https://support.presonus.com/hc/en-us/articles/115005456483-Installation-Issues-with-FireStudio-Series-on-High-Sierra-Mac-OSX-10-13

Please note that the warning on the first screen shot may not show unless you uninstall and reinstall Universal Control.

When you download Universal Control please run the uninstaller and then restart your computer and then run the installer. Then you need to go to “Settings” —> “Securities & Privacy”

Now, before you click the Allow button, ensure that you "unlock" the page so that you can change these settings.

You will only have 30mins from the time you install Universal Control to give the exception required to install.  

0 votes
answered Nov 13, 2020 by (190 points)
That didn’t work. I have downloaded the Studio One 5 from your website. Still can’t get the live mixer and my Mac Book to connect. Also if my broad was registered by another. Can I somehow get it registered under me?
...