Hi. It might be that you have to have purchased Vocalign Project 3 directly from Presonus? I bought Vocalign Project 3 directly from Presonus and it is in my Presonus account. I'm not aware of a way of adding a licence to a Presonus account that was not bought from Presonus. It would seem harsh if you couldn't upgrade based on that situation. Hope you work it out. Let me know how you get on.