Questions & Answers

upgraded CPU in computer, now prompted with "license has not been issued for this computer"

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asked Mar 29, 2016 in Studio One 3 by coreyjohnson1 (150 points)
Upgraded my CPU, afterwards Studio One doesn't recognize my computer as having a license issued to it, prompts me with error. I assume it's because the license was associated with the CPU, but wondering how I can get it switched over without having to lose one of the license keys.

1 Answer

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answered Mar 30, 2016 by mattcaprio (147,990 points)
 
Best answer
Just reactivate. Every license has 5 activations and you can reset old activations within your my.presonus.com account.

To reset your Studio One Activations, please do the following:

1. Log into your user account at http://my.presonus.com

2. Once logged into your account, select the icon at the top of the screen called "My Products" click that to reveal the Hardware and Software Registrations for your account.

3. Click the "Software" Tab, which will show all of your registered software.

4. Locate the copy of Studio One that you which to manage.

5. Once located, Click on the "View More Details" located directly below the copy you wish to manage.

6. Locate the registration code related to the copy you wish to manage and click on "Manage Activations" link to the right of it.

7. An expanded window will open; revealing all activations linked for that registered product key.

8. Click on the "Remove" button to remove and of the activations from the list.

9. Once completed, select "Close" at the bottom right of this window to close the window.
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