Question

I upgraded from ver 4 to ver 5, and I cannot activate 5.

Answer 1

Hi, 

Please ensure you have downloaded the installer from your account.

Once done please look over the following : 

To activate Studio One using the online method, please follow the instructions located in the following knowledge base article:

https://support.presonus.com/hc/en-us/articles/360043921991--3-Studio-One-5-Software-Activation-Online-Computer-

If you continue to have issues please contact Technical Support.