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I updated to Apple El Capitan- and my StudioLive 32.4.2AI - UC Surface does not work, any thoughts? thanks!

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asked Apr 5, 2016 in Ai Mixers by martinmora (170 points)

I updated  to Apple El Capitan- and my StudioLive 32.4.2AI - UC Surface does not work, any thoughts? thanks!

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answered Apr 25, 2016 by ghasenbeck (354,810 points)
 
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Without knowing a whole lot here, the initial culprits to check would be :

1)  Make sure you are running the latest version of UC Surface

2)  Make sure you have the latest corresponding and compatible firmware loaded on your 32.4.2AI Mixer; that matches the version of UC Surface

This is the link to the latest version of UC Surface:

http://www.presonus.com/products/StudioLive-3242AI/downloads

- the release notes for this version:

https://pae-web.presonusmusic.com/downloads/products/release_notes/StudioLiveAI_and_RM_Family_1.5MilestoneReleaseNotes1.pdf

**the firmware would come from your user account

http://support.presonus.com/hc/en-us/articles/210048163-StudioLive-AI-mixer-Firmware-Update-via-USB-thumb-drive-
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