Questions & Answers

my Faderport does not sync/install in my new iMAC OS X El Capitan , version 10.11.4

0 votes
asked Apr 13, 2016 in FaderPort Classic by bruceciccarelli (120 points)
I have done all of the install instructions - to the point of getting the flashing REWIND - STOP - RECORD buttons. Then when I press "next" , there is a pause and I get an "ALERT" popup. If I go into my logic pro X and try to set it up as required under the Mackie HUI , the Mackie HUI icon will not open to allow setup. I have no clue anymore. I have unplugged, tried and retried ............... any help is appreciated

2 Answers

0 votes
answered Apr 20, 2016 by Jon T (5,980 points)
If your mac has any USB 3.0 ports on it you won't be able to use ti to perform the firmware update.

Perform the update on a computer with only USB 2.0 ports then move back to your computer and just use the Logic setup instructions in our knowledgebase and it should get you going.
0 votes
answered May 26, 2016 by philippesaisse (140 points)
OMG!!! I just got my Faderport yesterday and I have the same issue.

To add insult to injury, i simply CANNOT believe that you cannot get ANYBODY on the phone.

 This should be simple...even getting to fire up my old iMac with USB2 is insane!!!

NBOT happy about this, NOT happy about this company, TOTAL waste of my time!!

I will ship my faderport back to Amazon tomorrow if I dont get a human on the phone.

I hope you have better luck!!