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Computer not hearing the mic, even though I have established it's working

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asked Nov 16 in AudioBox USB by simonfrost (120 points)
Just changed to a new laptop.  Old machine was 100% reliable with the interfaces.  New machine is a Dell Precision 3571 running Windows 10 Enterprise (10.0.19044).

If I turn the controls on the interface to hear the inputs they are clear in the studio speakers.  However, the Windows device manager cannot hear the mic, even though it's showing as recognised and selected.

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