Questions & Answers

when I connect my new presonus audiobox on laptop, the others usb port stop working

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191 views
asked Apr 24, 2016 in AudioBox USB by carolinasaavedra (150 points)
Laptop PcBOX windows 10 64bit

Audiobox USB

Driver 2.1

1 Answer

0 votes
answered Sep 28, 2016 by butchrichard (130,030 points)
 
Best answer
Ensure that you have fully updated your computer with all current Windows Updates.

You should also go to your computer's vendor website and search your model computer.  Download and install all drivers for your model computer.

When fully updated, download and install the latest device drivers.

https://pae-web.presonusmusic.com/downloads/products/exe/PreSonus_Universal_Control_1.8.1.39355.exe

You need to connect your AudioBox directly to your computer with a new or different USB cable.  Try a different USB connection on your computer as well.

Your AudioBox should not in any way cause other USB connections to stop working.  You may need to consider that your AudioBox or your computer is faulty.
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