Questions & Answers

Just bought Presonus i2 Studio and cant download a few of the larger soundset files as keeps on cutting out.

+1 vote
asked Jul 29, 2016 in Studio One 3 by peterjauncey (160 points)
I have tried several times within app and as well several times on my.presonus but keeps stopping. Would love to have this problem sorted asap as i would like to purchase the complete drum loop add-on and dont want to waste money if cant download. thanks for your help.

1 Answer

0 votes
answered Sep 19, 2016 by mattcaprio (148,000 points)
Best answer
If you are unable to download items from our website or from within the Studio One software, please try the following:

1. Make sure you are not using a wifi hotspot or your phone as a tethered internet connection
2. Try a hard-line connection as opposed to a wifi connection
If you are connected by a hard-line to the internet and are still having trouble downloading please contact your internet service provider to let them know about the issue.
Some ISPs throttle downloads from the PreSonus site. This can happen in an attempt to cutback on illegitimate software downloads. You may need to direct an agent from your ISP to our website so they can verify it is in fact a legitimate website.