Questions & Answers

Presonus AudioBox iOne not detected or playing audio

0 votes
asked Aug 25, 2016 in AudioBox USB by codyschuler (150 points)
Hey guys, I'm having an issue with my AudioBox iOne. I plug it into the USB port, and on inout 1 there is a green light even with the input volume all the way down, and the blue Direct light is on whether or not that one is on either. I just had an incident with my motherboard which is now faulty. Is my AudioBox iOne damaged from the motherboard incident, or am I just missing something? Also downloaded latest update for the Universal control panel. I swapped out my AudioBox iOne with my brothers which I know is functioning properly. It connects to my computer with no issue. Any help is appreciated, thanks!

1 Answer

0 votes
answered Aug 25, 2016 by AlexTinsley (906,580 points)
Best answer
If your motherboard failed, any devices attached to the USB bus may have received a voltage surge.

As the iOne is a bus powered device it's entirely possible it may have faulted.

Open a support ticket with us at so a support tech can assist with this issue further.

The Answers system is not the place to exchange private information about your system or your contact information.