Question

Hey guys, I'm having an issue with my AudioBox iOne. I plug it into the USB port, and on inout 1 there is a green light even with the input volume all the way down, and the blue Direct light is on whether or not that one is on either. I just had an incident with my motherboard which is now faulty. Is my AudioBox iOne damaged from the motherboard incident, or am I just missing something? Also downloaded latest update for the Universal control panel. I swapped out my AudioBox iOne with my brothers which I know is functioning properly. It connects to my computer with no issue. Any help is appreciated, thanks!

Answer 1

If your motherboard failed, any devices attached to the USB bus may have received a voltage surge.

As the iOne is a bus powered device it's entirely possible it may have faulted.

Open a support ticket with us at http://my.presonus.com so a support tech can assist with this issue further.

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