Questions & Answers

After entering in product key, I get "The Request Failed ()"

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asked Aug 31, 2016 in Studio One 1 by michaeltrunnell (160 points)
I believe the version I have is Studio One 1 (it says Studio One Artist on the front). I digress, after I put in the CD and download it on my MacBook (currently running 10.11.6 El Capitan), I punch in my account and product key but I only get "The Request Failed ()". What do I need to do in order to install the software and use it?

1 Answer

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answered Sep 8, 2016 by ghasenbeck (352,240 points)
 
Best answer
Michael,

You will not be able to use your copy of Studio One v1 Artist on OSX 10.11.6 El Capitan; as that version of the software is not compatible with your version of your OS. The only version of Studio One that is compatible is Version 3.

http://www.presonus.com/products/Studio-One/tech-specs
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