Question

But my password, username (CraigGoodrich), and product key have been checked mulitple times.  

I got my product key from PreSonus on line in my account. (So I know my username is password is correct) I re-loaded Studio One 2 from your website.  

I recently upgraded my computer to OS X El Capitan V 10.11.2.  I have a 2015 MacBook Pro, Retina, 3.1 GHz Intel Core i7 with 16 GB memory

I have BitDefender Anti-Virus for MAC, but I don't have an option to turn it off.

Answer 1

Hi,

Hi, I have bitdefender (PC) and I can disable it??? Have you tried activating from your account? as in downloading, then opening it and copy past your key when prompted?  If you have then have you ntried a Tech service ticket? sometimes people have multiple accoun ts and are unaware of it, and other issues only they can solve for you.

There are several guides in the Knowledge base on this :

http://support.presonus.com/forums/21673114-Getting-Started

The first 8 articles there are on this subject and issues...

Best regards