Questions & Answers

Firestudio mobile - win 10 - driver error on fresh new install on ssd

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asked Aug 31, 2016 in FireStudio Series by box00@resonance.it (150 points)

I installed new ssd (samsung evo 850) with fresh genuine win 10, on the same pc where previously all this worked fine: Midisport 8x8s, Firestudio mobile, Access Virus, Roland Integra7, cubase 8.5pro, NI Komplete10

I started to install FirestudoMobile first, following the steps:

- start PC with firewire cable unplugged
- run Universal Control 1.7.4 PC, restart pc
- software found in Software Installed, correctly, no warning
- plug the cable.. nothing!
- controlpanel, devices, Firestudio driver error.. no driver found.

Now I can't go on.. and I'm just at start.. :-(
No problem for me to give you teamviewer access..
sorry for my english!

1 Answer

0 votes
answered Jul 5, 2017 by Jamesrhone1 (199,710 points)
 
Best answer
Sorry to hear about the recent issues you have been experiencing.

1. Please check this Knowledge Base article to see if your Firewire card is on the compatibility list: http://support.presonus.com/hc/en-us/articles/210047053-Is-there-a-Firewire-Compatibility-List-for-Firewire-cards-

2. Make sure you have all Windows Updates updated on your OS.

3. Use this guide to completely uninstall/reinstall Universal Control: http://support.presonus.com/hc/en-us/articles/210045133-FireStudio-Family-How-do-I-Uninstall-Reinstall-my-FireStudio-drivers-in-Microsoft-Windows-

Please create a support ticket if you require further assistance.
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