Question

I can't get past user name/email login. I registered my AudioBox under new account instead of my already existing account. Do I uninstall PreSonus and Deregister and then start over? Will it work? I've tried password reset, keychain delete,and I'm still stuck in login mode. I'm thinking if I Deregister, and start over by registering under my existing account (after uninstall) I might get around this problem?

Answer 1

Open a support ticket first.

http://support.presonus.com/hc/en-us/requests/new?flash_digest=e6444cf70dead1b246145a5c2a8a6d49d1c9838d