From a customer we typically get a report similar to the following when trying to install the AudioBox 1.3VSL software with iOne or iTwo.
After downloading Audiobox on Windows, I tried opening it. it gave me a notice that it would have to update the firmware, but when I click to have it updated, it starts, then almost immediately stops saying there was a problem with updating the firmware. I have uninstalled and tried reinstalling the program several times to no avail.