Questions & Answers

AudioBox iOne "Please update device firmware!?"

0 votes
asked Oct 10, 2017 in AudioBox USB by mikebarske (210 points)


I just updated Universal Control to version Win x86 (Built on Sep 22 2017).

Now the UC flashes "PLEASE UPDATE DEVICE FIRMWARE!" with a yellow font-color. 

It seems you can click it, but nothing happens when you do? 

Tried find a solution online, tried different things like restarting, unplugging device and such.

I really find Presonus's applications to be very unreliable and hard to make "just work". 

Any suggestions? 

- Mike

3 Answers

0 votes
answered Oct 10, 2017 by donaldbaarns (9,750 points)

It's on the menu system.

Try "Settings > Update Firmware" and it's easy.

Tip: It's always a win to explore the menu system on every app you use, to get a feel for additional options.

PreSonus is extremely pro active in terms of keeping their stuff up-to-date, so it works across a wide range of configurations, and has the fewest issues possible.

Both Windows and Mac are constantly updating, and PreSonus does an excellent job keeping up. I don't know of any other hardware/software firm doing it better, they are among the best.

0 votes
answered Oct 10, 2017 by mikebarske (210 points)

Hi again! 

Thanks for the quick response... but...

Problem is that it is greyed out, look here:

0 votes
answered Oct 10, 2017 by donaldbaarns (9,750 points)
I'd verify that you have the latest Universal Controller installed first.

I'm assuming you downloaded the latest rather than using a CD that is with the interface.

As of this writing the latest is 2.3.0.x

That said, on the File menu is a "Check for Updates".

I'd use that to verify the UC is up to date first.

I hope that helps.
asked Jan 30, 2018 in AudioBox USB by paulblunden (120 points) How do I update the firmware?