Questions & Answers

UC Surface lose connections on both macbook and iPad, while Capture keep recording.

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asked Mar 27, 2017 in Ai Mixers by anastasiaivanova (700 points)

We had Live Performance and we were mixing and recording it with RM32ai. 
UC Surface had lost connections several times on macbook and two iPads, while Capture kept recording properly. Relaunching the app didn't help and we had to reload RM32. We had this problem again during another performance too. Macbook Pro was connected with FW800-TB2 cable. D-Link router was connected with cable too. Changing the cables didn't solve the problem. 
Mac, IPad and RM32 have latest software versions.

1 Answer

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answered Mar 27, 2017 by wahlerstudios (104,410 points)

There is a problem with UC Surface 2.0 and FireWire at the moment, so don't use UC 2 on your Mac. But you may use it on iPad. UC 2 and 1 work perfect together. You need this versions of firmware and software:

​AI Console Firmware ­ v9194
Universal Control 1.8 (Mac/PC) ­ 1.8.0.40882
UC Surface 1 (iOS) ­ 1.8.3.40882
Capture (Mac/PC) ­ 2.2.2.39252

For iPad and iPhone you can use:
UC Surface (iOS) - 2.0.0.41902
QMix-UC (iOS/Android) - 2.0.0.41911

The download page is: http://www.presonus.com/support/downloads/StudioLive-3242AI.

Hope this helps.

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