Questions & Answers

Bug with UC Surface 2.0.1 and Microsoft Surface Pro

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asked Mar 28, 2017 in Ai Mixers by marcmiller (430 points)
My church recently purchased an RML32Ai mixer, and this thing is....just.....not funny.  Unbelievably great sounding and working product.

BUT:

When using the latest UC Surface 2.0.1 software on my brand new Microsoft Surface Pro, any time I touch the flex fader, mono or main faders while in tablet mode, the UC software "disappears" into a grey-ish backgrounded box on the desktop, and I have to tap that box to get it to come back.  It doesn't lose connection to the RML32, but it is a bit alarming that it does that.

I messed with the screen resolution settings and found that if I have font scaling at 100% it doesn't do that, which leads me to believe that this might be a GDI+ issue.  I can use that mode, but it makes everything so small I can't read the screen.

I'm wondering if anyone else has experienced this and found a fix for it, or if there's some setting I can change, or if this is a bug, if I can enter a ticket or something.  I can easily repro this problem at will.

Thanks for your time and thanks for a making such a superb product!

1 Answer

0 votes
answered Mar 29, 2017 by wahlerstudios (31,800 points)
selected Apr 13, 2017 by Michael Martin
 
Best answer
I suppose only PreSonus can answer this question,so contact support / open a ticket in your account.
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