Questions & Answers

Bug with UC Surface 2.0.1 and Microsoft Surface Pro

0 votes
asked Mar 28, 2017 in Ai Mixers by marcmiller (510 points)
My church recently purchased an RML32Ai mixer, and this thing is....just.....not funny.  Unbelievably great sounding and working product.


When using the latest UC Surface 2.0.1 software on my brand new Microsoft Surface Pro, any time I touch the flex fader, mono or main faders while in tablet mode, the UC software "disappears" into a grey-ish backgrounded box on the desktop, and I have to tap that box to get it to come back.  It doesn't lose connection to the RML32, but it is a bit alarming that it does that.

I messed with the screen resolution settings and found that if I have font scaling at 100% it doesn't do that, which leads me to believe that this might be a GDI+ issue.  I can use that mode, but it makes everything so small I can't read the screen.

I'm wondering if anyone else has experienced this and found a fix for it, or if there's some setting I can change, or if this is a bug, if I can enter a ticket or something.  I can easily repro this problem at will.

Thanks for your time and thanks for a making such a superb product!

1 Answer

0 votes
answered Mar 29, 2017 by wahlerstudios (105,290 points)
selected Apr 13, 2017 by Michael Martin
Best answer
I suppose only PreSonus can answer this question,so contact support / open a ticket in your account.