Questions & Answers

Why can't I update firmware on a Faderport correctly?

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asked Oct 1, 2015 in FaderPort Classic by PreSonuSupt5 (21,390 points)
recategorized Oct 1, 2015 by PreSonuSupt5
Why can't I update firmware on a Faderport correctly?

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0 votes
answered Oct 1, 2015 by PreSonuSupt5 (21,390 points)
edited Oct 19, 2015 by abrand2
Best answer

NOTE: If your Faderport was purchased new in late 2012 or later, it is very likely that your Faderport already has the latest 1.3.8 firmware installed, and so there may be no need to update your firmware. If you have a 2012 or later Faderport, you should only need to update to 1.3.8 if you've run the older 1.3.5 or 1.2 updater, or you've been instructed by Tech Support to do so.

To perform a firmware update to the Faderport, it must be connected to a USB 2.0 port on a Mac or PC that has no USB 3.0 controllers OR physical 3.0 ports on the system whatsoever.  No other MIDI related devices (interfaces with MIDI or even control surfaces) should be connected when performing the firmware update (as seen in Audio MIDI setup on a Mac, or in your Device Manager on Windows).  


NOTE: Depending on the firmware version currently installed, and the computer being used to do the update, the lights may not flash as describe in the firmware updater instructions. It is okay to disregard this and proceed with the firmware update. The Faderport should update successfully regardless of what is seen on the Faderport itself.