Questions & Answers

Registering Used Products

+1 vote
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asked May 23, 2017 in Customer Account Portal by aryfh (1,670 points)
Can one (re)register used hardware?

If one buys a used interface or processor from a dealer, can it be registered to the new owner (to get all support, updates, etc.) ?

1 Answer

0 votes
answered May 26, 2017 by AlexTinsley (764,250 points)
 
Best answer
Audio Device Drivers are available free through the download page.

Capture is available for free through the Capture product page.

In the event of a Mixer or Live PA Purchase, firmware updates are available through a registered my.presonus.com account.

Studio One software that came with the original purchase is not available to the Used Product Owner. The software must be transferred independently from the original owner to the new owner. If the Used Product Owner does not have know the original owner, PreSonus is unable to provide that information to the new owner. PreSonus products are compatible with a wide variety of audio software for Mac and PC. The new owner can purchase a copy of Studio One from our website or can use one of many other software programs available for professional recording.
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