Questions & Answers

Failed to connect to the server

+2 votes
8,766 views
asked Oct 15, 2015 in Studio One 3 by simonzhang (180 points)
reshown Dec 10, 2020 by AlexTinsley
During the activation of the Studio One Prime, I found it's very strange that the pop-out showed: Failed to connect to the server. Actually my internet connection is perfect. I was cornered about that.

1 Answer

–1 vote
answered Oct 16, 2015 by TechSupport77 (195,970 points)
selected Dec 10, 2020 by AlexTinsley
 
Best answer
Even though you are connected to the internet, it appears that the connection to our server via Studio One is not being made.  Please try disabling your Windows Firewall and/or any 3rd-party Firewall that you might have installed on your system.  If this resolves your issue, check your firewall settings to see if Studio One is being allowed access.  If you delete all of your firewall rules for Studio One, you will be prompted to allow access when opening the program.  Make sure you turn your firewall/s back on after testing for this functionality.  In the event that you might have a corrupt user profile, please try creating a new user account on your computer, log into that account, and test for this functionality again.

Here is a knowledge base article for doing an offline activation for Studio One:

http://support.presonus.com/entries/68919370--4-Studio-One-3-Software-Activation-Offline-Computer-
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