Questions & Answers

Why doesn't Quantum show in UC Surface or my DAW?

+1 vote
asked Jun 26, 2017 in Thunderbolt - Quantum by DominicB (14,730 points)
Quantum doesn't appear in the UC Surface control panel or as an audio interface in my DAW software. The Thunderbolt light flashes blue.

1 Answer

+1 vote
answered Jun 26, 2017 by DominicB (14,730 points)
Best answer
In some cases, Quantum will connect as a Thunderbolt device but not an audio device. The blue Thunderbolt light on the front of the Quantum will also flash on and off.

If all drivers and software have been installed, then simply unplugging the power and the thunderbolt cable from the back of Quantum for 10 seconds, and then reconnecting power, then thunderbolt cable, will resolve the issue.