Questions & Answers

closed SL Remote and Qmix - I no longer have control of remote devices in Setup. Is this intended?

–1 vote
5,732 views
asked Aug 4, 2017 in Classic Mixers by abrand2 (31,880 points)
closed Sep 1, 2017 by abrand2
SL Remote (1.6.5841) and Qmix (1.4.5848)

When I load the newest Qmix and SL Remote from the App Store, I seem to get no ability to control my iOS device permissions for my mixer.  Why is this so?
closed with the note: Official Statement Linked to our UC Surface updates and Qmix/SL Remote

1 Answer

0 votes
answered Aug 4, 2017 by abrand2 (31,880 points)
edited Aug 17, 2017 by abrand2
 
Best answer

Qmix and SL Remote have been updated to 64bit in order to support iOS 11. These changes also require an updated version of Universal Control to be installed on the attached computer in order for the remote apps to function correctly. The versions required are as follows:

Qmix 1.4.5848

SL Remote 1.6.5848

Universal Control 1.7.5.5 (build 5848) PC / 1.7.4.5 (build 5848) Mac

NOTE: Unforunately you cannot roll back to an older iOS app version and still be in compatiblity with support at this time.  See here for more information:

How can I rollback SL remote (now functions greyed out) on my iPad?

In order to regain functionality, you will need to download and install the latest version of Universal Control from the product downloads page for your mixer.  The mixers that support this version are linked below:

StudioLive 16.4.2
StudioLive 24.4.2
StudioLive 16.0.2 (FireWire)

PC supported OS versions for UC - 1.7.5.5 (build 5848):

● Windows 7 32/64 Bit
● Windows 8.1 32/64 Bit
● Windows 10 32/64 Bit


Mac supported OS versions for UC - 1.7.4.5 (build 5848):

● OS X 10.9.5 (Mavericks) 
● OS X 10.10 (Yosemite) 
● OS X 10.11 (El Capitan) 
● OS X 10.12 (Sierra)


For more details, also see this link from our knolwedge base:

http://support.presonus.com/hc/en-us/articles/115003839383-Permissions-Issue-with-SL-Remote-and-Qmix-Classic-8-2-17-


Having connection issues after the update?  Click this link here:

http://support.presonus.com/hc/en-us/articles/210047233-How-Do-I-know-my-StudioLive-Ai-is-connected-to-my-computer-and-functioning-over-firewire-

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