Last week we ran in the issue where remote devices that had updated to the newest version of Qmix or SL Remote were not showing up in the Remote Device section in the Setup tab of the VSL in the Universal Control software. Subsequently, we were not able to grant permissions or assign aux monitor channels for these remote devices. The only exception is for any remote devices that have not updated to the more recent versions of Qmix or SL Remote apps. See here: http://support.presonus.com/hc/en-us/articles/115003839383-Permissions-Issue-with-SL-Remote-and-Qmix-Classic-8-2-17-
But now, having updated to the most recent version of Universal Control (188.8.131.52) for our StudioLive 24.4.2 board, we still are experiencing the same problem. Devices with the new Qmix and SL Remote won't appear in Remote Device section and can't be assigned or given permissions.
The strange thing is that we know these devices are able to connect to the Universal Control VSL system because when we open Qmix, we can see the level meters spike on the screens whenever sound goes through a mic or instrument channel, but we are unable to control the various volume levels to do monitor mixes for each aux channel.
(Note: Also strange, at least to me, when I downloaded and installed Universal Control 184.108.40.206, I notice that the filename is PreSonus_Universal_Control_v1_7_5_5 but the file version embedded in the file is 220.127.116.11 and when I look in the Programs section of the Control Panel, it shows up as version 1.7.5)
What are we missing here?
PreSonus StudioLive 24.4.2 (Firmware: 1.0 Build 195)
Universal Control 18.104.22.168 (Driver: 22.214.171.124437 5798)
Windows 7 Home Premium SP1, 64-bit, on a Sony Vaio Laptop