Question

My ipad remote quit working.  Looking for a solution, I saw that there was a new version I needed to download.  (1.7.5.5) I have attempted several times. disconnected my firewire. everytime I get this error message: THE SOFTWARE WAS NOT INSTALLED CORRECTLY. DRIVER ERROR. PLEASE REBOOT YOUR COMPUTER AND/OR REINSTALL AND TRY AGAIN.

So, now UC doesn't work at all.

Running Windows 10.

Answer 1

Previous installations of the UC driver must be present still, conflicting with the new driver or some other issue is present.

Follow the manual uninstall guide below:
https://support.presonus.com/hc/en-us/articles/210047143-How-do-I-Uninstall-Reinstall-my-device-drivers-for-the-StudioLive-in-Microsoft-Windows-

If that still doesn't help, then contact Tech Support via Support Ticket from your PAE account portal.