Question

I'm using an ASUS laptop with Windows 10. Whenever I try to record guitar or vocals it gets recorded by the built in mic on the laptop and not through the audiobox. I've gone to the audio settings in studio one and it doesn't seem to be recognizing the audiobox. The usb is plugged into the same input as when it was installed.

Answer 1

Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

1. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
If you're still having issues, please create a system profile using the instructions in the articles above and submit a support ticket and attach it to the support ticket.